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Support & Services

Implementation, Migration, and Validation
Clinivation Global® software is easy to install, configure, and run.  It's designed to easily fit into your existing business processes and enterprise infrastructure.  Stand-alone and group deployment capabilities, efficient data import and entry tools, and seamless integration with your existing content management systems help you get started right away.

For customers desiring a turnkey solution, your clinivation Solutions team provides efficient, responsive services, from needs assessment through software installation and configuration, data entry and migration, and process validation.  Your clinivation Solutions team will include professionals matched to your needs: from experienced senior executives with multiple professional certifications to efficient and careful data entry specialists.

Just tell us what you need.  Your clinivation sales representative is prepared to discuss and respond to your situation and needs.

Training
Clinivation Global software is easy to use.  Its easy-to-navigate, intuitive interface matches your current product catalog structure.  Even the most interposed and overlapping kit, accessory, and companion product relationships are handled with straightforward, user-friendly displays.

Individualized, live, online training is provided at no extra charge to every customer.  Experienced trainers introduce new users, managers, system administrators, and executives to clinivation Global features and functionality.

Of course, your clinivation Solutions team also provides cost-effective onsite training at your convenience.

Maintenance and Support
Clinivation is committed to providing the highest quality technical support to all of our customers.  To better serve you, our multi-tiered customer support model employs many tools- including online conferencing- to resolve questions quickly and effectively.

Our cost-effective maintenance and support programs include:
  • Product updates, upgrades, and patches;
  • Online, telephone, and email technical support;
  • Onsite support, as required;
  • Proactive monitoring of your systems life-cycle; and
  • Updates to embedded worldwide submission and registration templates and links.
Contact Us
For more support, contact clinivation directly at 508.655.6560, via email at  support@clinivation.com.
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